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Today's Latin orders will ship on approximately October 28th 2010.
Phone Hours
Phone hours are 8:00 AM to 4:00 PM Monday through Friday, Eastern Time, excluding major holidays. For faster service, please have your order control number (located on the upper right hand corner of your confirmation) or your customer number on hand before you call.
Prepaid Order Discounts
To take advantage of the prepaid order discount offer, full payment by check (for mail orders) or by credit card (for online orders) must accompany your order. Discounts and shipping charges will be calculated separately for orders from each catalog. Your merchandise total must be reached on a single order before shipping/handling charges or taxes are added. Credit card orders by mail, fax or phone are not eligible and discounts apply to merchandise in this catalog only. Postmark or online entry date determines the discount allowed. If cancelled merchandise brings your order total below the discount percentage threshold originally calculated, your order will be recalculated at the new discount level which may result in additional charges.
(Dance) Prepaid Order Discounts (refer to specific catalog for actual table)
| Merchandise total paid by credit card (entered online only) or paid by check via mail | BEFORE 1-11-10 |
AFTER 1-11-10 |
| Over 60,000 | 18% | 9% |
| Over 40,000 | 17% | 9% |
| Over 30,000 | 16% | 9% |
| Over 20,000 | 15% | 8% |
| Over 15,000 | 14% | 8% |
| Over 10,000 | 13% | 7% |
| Over 5,000 | 11% | 5% |
| Over 3,000 | 9% | 4% |
| Over 1,500 | 8% | 4% |
How To Order, Payment Options & Terms
- All orders require a deposit of at least 50% or a valid purchase order.
- Mail orders may use checks, money orders or credit cards.
- Orders by phone or fax must use a credit card for deposit
- Purchase Orders are accepted from Colleges, High, Middle and Elementary schools only. We must have your numbered, totaled (including S&H) and signed PO in hand before we can process your order. POs must state: 'Purchases are not returnable.' POs are payable immediately upon receipt of merchandise. POs must be paid by the issuing party.POs are not valid on Dance Value orders.
- Orders received by mail or fax without a deposit cannot be processed.
- All prices and terms are subject to change.
- For Dance Team and Color Guard orders, add a cutting fee for each non-TruColors style ordered with 3 or less units per color.
Credit Cards
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Your account is charged immediately upon receipt of your order. If your mailed or faxed credit card number is declined, you will need to provide another form of payment within 48 hours or your order will be cancelled.
Order Confirmation
Please retain a copy of your original order. We will acknowledge your order immediately and assign an order control number to it. If you do not receive your order confirmation within 10 days, call us. Check this confirmation against your original order and notify us at once if they do not agree.
Inquires
For faster service, please have your order control number (located on the upper right hand corner of your confirmation) on hand before you call.
Delivery Time
Delivery times will change depending on the catalog you are ordering from and the time of year. Please refer to the online ship date for the specific item you are ordering or to the price books associated to the catalog you are ordering from. Contact us for more information. Rush orders that must ship same day are subject to a rush fee.
Shipping
Shipping dates given are approximate. All orders must be paid in full before shipping. Regular shipping rates are listed below and on the order form. These rates are for regular ground service to the 48 contiguous states via UPS. Allow about 1 day for each 500 miles from Bristol, PA. Shipments to Alaska and Hawaii require UPS 2 day air at an additional cost. Provide us with your email address and you will be sent tracking information when your order is shipped via UPS.
Air Shipment
If you must have your order shipped via Air or Saturday delivery, additional charges will be billed to your credit card. Please make sure we have a credit card to charge additional air charges.
Complete Orders
If your order is complete and full payment has not been received, we will attempt to contact you before shipping C.O.D. Drivers will not accept cash, you will need to have a certified check or money order ready. Do not refuse your order if your check and our shipment cross paths. Call our office for instructions. Duplicate payments will be promptly refunded. Checks require 1 week to clear after receipt before shipment can be made. Order balances must be paid in full if partial shipment is requested. Additional shipping charges may be incurred.
Shipping & Handling (US ONLY)
Shipping charges may differ and will be calculated at the time of checkout. Single order total shipping AFTER discount.
| Charge | Order Total | ||
| $15 | $1 | to | $299 |
| $20 | $300 | to | $599 |
| $25 | $600 | to | $999 |
| $35 | $1,000 | to | $1,499 |
| $40 | $1,500 | to | $1,999 |
| $45 | $2,000 | to | $2,499 |
| $50 | $2,500 | to | $2,999 |
| Free* | $3,000 | to | More |
* When received with full payment
PA Residents
Shipments to Pennsylvania only, add 6% sales tax, or furnish us with your tax exemption/resale certificate.
Canadian and Other Foreign Orders
All foreign orders must be paid in full before shipping. C.O.D. is not available for shipments outside the US. For ground shipping to Canada, double US shipping rates. Canadian orders over 3,000 US dollars pay 50 US dollars. Payment must be in US funds. Taxes and duties are the responsibility of the customer.
Exchanges and Cancellations
All items are made to order and are not returnable. Requests for cancellations or changes must be in writing (fax, mail or email). We must charge 5.00/item for each cancellation, change or exchange to your original order, plus new shipping charges. Exchanges are considered a new order with corresponding delivery time. Exchanges are accepted for two weeks after shipping. We cannot add to orders already in process. XLChild, XXLChild, and XXLAdult sizes as well as custom styles are cut to order and cannot be cancelled or exchanged. If cancelled merchandise brings your order total below the discount percentage threshold originally calculated, your order will be recalculated at the new discount level which may result in additional charges. Fax, call, email or write for a return authorization number (RA#), valid for 10 days. Clearly write your RA# on your shipping label. All shipments received without a valid RA# will be refused, delaying shipment of replacement items.
Replacement items cannot be shipped until your original items have been received or replacement items have been paid for. Altered, worn or soiled items cannot be accepted under any circumstances.
Returned Checks
There is a 20.00 charge for checks returned unpaid by your bank. Returned checks must be replaced with a certified check or money order. A new ship date is assigned as of the date replacement funds are received.
Availability
Availability of all products is subject to change.Team TrueColors Uniforms
Minimum of 8 pieces for True Colors uniforms. All True Colors uniforms are produced for your order in your selected colors and therefore can not be cancelled, returned or exchanged. Sample swatches available upon request. Your PO is a legal contract which must be honored once your order has been accepted. No changes can be considered once True Colors orders have been processed. Delivery will be 6 weeks or more.
Team Custom Orders
Custom orders require a 15 uniform minimum. Click here to learn more about the custom design process.
How To Order Online
Teachers and studio owners get IMMEDIATE WEB SITE ACCESS!
EXISTING CUSTOMERS: Look at your address label on the back cover of our Holiday Catalog. Your User ID and Password are imprinted within the line of text at the top of the label following the word CODE disregard the first two and last two characters and the asterisk. For example:
CODE: STDANCEA*13245643
User ID = DANCEA (case sensitive)
Password = 132456
If you misplace your User ID and Password, click customer login and click the related link and enter your email address. We will email your User ID and Password within 24 hours.
New Customers: Click here to create an account by downloading and faxing an application.