A Wish Come True

Phone Hours

Phone hours are 8:00 AM to 4:00 PM Monday through Friday, Eastern Time, excluding major holidays. For faster service, please have your order control number (located on the upper right hand corner of your confirmation) or your customer number on hand before you call. Email inquires are also addressed during these same business hours.

PREPAID VOLUME DISCOUNT
New combine current Holiday, Competition and Dance catalog orders for the highest possible discount

To take advantage of the prepaid order discount, full payment by check or by credit card must accompany your order. Your merchandise total must be reached on a single order before shipping/handling charges or taxes are added. Postmark or online entry date determines the discount allowed. If cancelled merchandise brings your order total below the discount percentage threshold originally calculated, your order will be recalculated at the new discount level which may result in additional charges.

You can now combine Holiday, Competition and Dance orders to calculate your discount. Orders must be placed at the same time to receive this combined discount. Please note: All other catalogs are excluded.

Prepaid Order Discounts

Merchandise total paid by credit card (entered online only) or paid by check via mail BEFORE
1-5-15
AFTER
1-5-15
Over 60,000 18% 9%
Over 40,000 17% 9%
Over 30,000 16% 9%
Over 20,000 15% 8%
Over 15,000 14% 8%
Over 10,000 13% 7%
Over 5,000 11% 5%
Over 3,000 9% 4%
Over 1,500 8% 4%

How To Order & Terms

  • All orders require a deposit of at least 50% or a valid purchase order.
  • Checks, money orders and credit cards are accepted forms of payment. (US Funds)
  • If an order is placed online with a check, check must be received within 7 business days or the order will be canceled.
  • Orders by phone or fax must use a credit card for deposit
  • Purchase Orders are accepted from Colleges, High, Middle and Elementary schools only. We must have your numbered, totaled (including S&H) and signed PO in hand before we can process your order. POs must state: 'Purchases are not returnable.' POs are payable immediately upon receipt of merchandise. POs must be paid by the issuing party.
  • Orders received by mail or fax without a deposit cannot be processed.
  • Dance catalog orders can be combined with current Competition an Holiday catalog orders, plus recital tights purchases. All other catalogs are excluded. Orders must be placed at the same time.
  • All prices and terms are subject to change.

Credit Cards

We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Your account is charged immediately upon receipt of your order. If your mailed or faxed credit card number is declined, you will need to provide another form of payment within 48 hours or your order will be cancelled.

Returned Checks

There is a $20.00 charge for checks returned unpaid by your bank. Returned checks must be replaced with a certified check or money order. A new ship date is assigned as of the date replacement funds are received.

Order Confirmation

Please retain a copy of your original order. We will acknowledge your order immediately and assign an order control number to it. If you do not receive your order confirmation within 10 days, call us. Check this confirmation against your original order and notify us at once if they do not agree.

Exchanges and Cancellations

All items are made to order and are not returnable. Requests for cancellations or changes must be in writing (fax, mail or email). We must charge $5.00/item for each cancellation, change or exchange to your original order, plus new shipping charges. Exchanges are considered a new order with corresponding delivery time. Exchanges are accepted for two weeks after shipping. We cannot add to orders already in process. XXLChild, and XXLAdult sizes as well as custom styles are cut to order and cannot be cancelled or exchanged. If cancelled merchandise brings your order total below the discount percentage threshold originally calculated, your order will be recalculated at the new discount level which may result in additional charges. Fax, call, email or write for a return authorization number (RA#), valid for 10 days. Clearly write your RA# on your shipping label.  All shipments received without a valid RA# will be refused, delaying shipment of replacement items.

Replacement items cannot be shipped until your original items have been received or replacement items have been paid for. Altered, worn or soiled items cannot be accepted under any circumstances.

Delivery Time

Delivery times will change depending on the catalog you are ordering from and the time of year. Please refer to the online ship date for the specific item you are ordering or to the price books associated to the catalog you are ordering from. Contact us for more information. Same day ship requests are subject to a rush fee.

Shipping

Shipping dates given are approximate. All orders must be paid in full before shipping. Shipping terms are FOB Bristol. Regular shipping rates are listed below and on the order form. These rates are for regular ground service to the 48 contiguous states via UPS. Allow about 1 day for each 500 miles from Bristol, PA. Shipments to Alaska and Hawaii require UPS 2 day air at an additional cost. Provide us with your email address and you will be sent tracking information when your order is shipped via UPS.

Air Shipment

If you must have your order shipped via Air or Saturday delivery, additional charges will be billed to your credit card. Please make sure we have a credit card to charge additional air charges.

Complete Orders

If your order is complete and full payment has not been received, we will attempt to contact you before shipping C.O.D. Drivers will not accept cash, you will need to have a certified check or money order ready. Do not refuse your order if your check and our shipment cross paths. Call our office for instructions. Duplicate payments will be promptly refunded. Checks require 1 week to clear after receipt before shipment can be made. Order balances must be paid in full if partial shipment is requested. Additional shipping charges may be incurred.

NEW LOWER RATES
Shipping & Handling (48 Contiguous States)

Shipping charges may differ and will be calculated at the time of checkout. Single order total shipping AFTER discount.

Charge Order Total
$6 $1 to $99
$10 $100 to $199
$15 $200 to $299
$20 $300 to $599
$25 $600 to $999
$35 $1,000 to $1,499
$40 $1,500 to $1,999
Free* $2,000 to More

* When received with full payment

PA Residents

Shipments to Pennsylvania only, add 6% sales tax, or furnish us with your tax exemption/resale certificate.

Canadian Orders

For ground shipping to Canada, double US shipping rates. Canadian orders over $2,000 pay $40. Payment must be in US funds. Taxes and duties are the responsibilty of the customer.

Availability

Availability of all products is subject to change.

Team TrueColors Uniforms

Minimum of 8 pieces for True Colors uniforms. All True Colors uniforms are produced for your order in your selected colors and therefore can not be cancelled, returned or exchanged. Sample swatches available upon request. Your PO is a legal contract which must be honored once your order has been accepted. No changes can be considered once True Colors orders have been processed. Delivery will be 6 weeks or more.

How To Order Online

Teachers and studio owners get IMMEDIATE WEB SITE ACCESS!

EXISTING CUSTOMERS: Look at your address label on the back cover of our catalog/pricebook. Your User ID and Password are imprinted within the line of text at the top of the label following the word CODE disregard the first two and last two characters and the asterisk. For example:

CODE: STDANCEA*13245643
User ID = DANCEA (case sensitive)
Password = 132456

If you misplace your User ID and Password, click customer login and click the related link and enter your email address. We will email your User ID and Password within 24 hours.

New Customers: Click here to create an account by downloading and faxing an application.