Store Policies

Phone Hours

Phone hours are 8:00 AM to 4:00 PM Monday through Friday, Eastern Time, excluding major holidays. For faster service, please have your order control number (located on the upper right hand corner of your confirmation) or your customer number on hand before you call. Email inquires are also addressed during these same business hours.

How To Order & Terms

• All orders require a deposit of at least 50% or a valid purchase order.
• Checks, money orders and credit cards are accepted forms of payment. (US Funds)
• If an order is placed online with a check, check must be received within 7 business days or the order will be canceled.
• Orders by phone or fax must use a credit card for deposit
• Purchase Orders are accepted from Colleges, High, Middle and Elementary schools only. We must have your numbered, totaled (including S&H) and signed PO in hand before we can process your order. POs must state: 'Purchases are not returnable.' POs are payable immediately upon receipt of merchandise. POs must be paid by the issuing party.
• Orders received by mail or fax without a deposit cannot be processed.
• Dance catalog orders can be combined with current Competition and Holiday catalog orders, plus recital tights purchases. All other catalogs are excluded. Orders must be placed at the same time.
• All prices and terms are subject to change.

Credit Cards

We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Your account is charged immediately upon receipt of your order. If your mailed or faxed credit card number is declined, you will need to provide another form of payment within 48 hours or your order will be cancelled.

Returned Checks

There is a $20.00 charge for checks returned unpaid by your bank. Returned checks must be replaced with a certified check or money order. A new ship date is assigned as of the date replacement funds are received.

Order Confirmation

Please retain a copy of your original order. We will acknowledge your order immediately and assign an order control number to it. If you do not receive your order confirmation within 10 days, call us. Check this confirmation against your original order and notify us at once if they do not agree.