Phone hours are 8:00 AM to 4:00 PM Monday through Friday, Eastern Time, excluding major holidays. For faster service, please have your order control number (located on the upper right hand corner of your confirmation) or your customer number on hand before you call. Email inquires are also addressed during these same business hours.
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Your account is charged immediately upon receipt of your order. If your mailed or faxed credit card number is declined, you will need to provide another form of payment within 48 hours or your order will be cancelled.
There is a $20.00 charge for checks returned unpaid by your bank. Returned checks must be replaced with a certified check or money order. A new ship date is assigned as of the date replacement funds are received.
Please retain a copy of your original order. We will acknowledge your order immediately and assign an order control number to it. If you do not receive your order confirmation within 10 days, call us. Check this confirmation against your original order and notify us at once if they do not agree.
If your order is complete and full payment has not been received, we will attempt to contact you before shipping C.O.D. Drivers will not accept cash, you will need to have a certified check or money order ready. Checks require 2 weeks to clear after receipt before shipment can be made. Order balances must be paid in full if partial shipment is requested. Additional shipping charges may be incurred.
Shipments to Pennsylvania only, add 6% sales tax, or furnish us with your tax exemption/resale certificate.
USA made costumes are DUTY FREE and meet the "originating" criteria of NAFTA. A certificate of origin will be included in your shipment. Payment must be made in US funds. Order must be paid in full before shipping. C.O.D. not available.
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Minimum of 8 pieces for True Colors uniforms. Sample swatches available upon request. Your PO is a legal contract which must be honored once your order has been accepted. No changes can be considered once True Colors orders have been processed. Delivery will be 6 weeks or more.
All True Colors uniforms are produced for your order in your selected colors and therefore can not be cancelled, returned or exchanged.
Teachers and studio owners get IMMEDIATE WEB SITE ACCESS!
EXISTING CUSTOMERS: Look at your address label on the back cover of our catalog/pricebook. Your User ID and Password are imprinted within the line of text at the top of the label following the word CODE disregard the first two and last two characters and the asterisk. For example:
User ID = DANCEA (case sensitive)
Password = 132456
If you misplace your User ID and Password, click customer login and click the related link and enter your email address. We will email your User ID and Password within 24 hours.