For over 25 years, our goal has been to make your performance wear wishes come true! Now, with the help of our experienced design team, your ideas can become a reality. Creating custom garments is a creative, collaborative, and complex experience.
The first step is to submit a Custom Design Request. A customer representative will then contact you to walk you through design and ordering procedure. A minimum order of 12 is required. If your order requires less than 12 pieces, your order may not be accepted or additional fees will apply.
The next step includes developing a custom design illustration and sample prototype while adhering to your due dates and budget.
The final step in the production of your order will result in unique performance apparel, exclusively made for you!
The Custom Design Process
PDF Documents & Resources (A great place to start!)
Be sure to download a Design Template and view our Design Request Form to familiarize yourself with the options available.
Our goal is to understand your teams specific needs and successfully fabricate your unique vision, on budget and on time. This involves extensive communication, preparation and planning. It is essential we have your help in meeting due dates to keep your project on a structured timeline. The development process will take 8 weeks from the approval of your design sketch to shipment of your order. We recommend you allow 12-14 weeks from the initial submission of your custom design request to shipment of your custom apparel. Time frames will vary depending on the complexity of your garment. If you need your garments in less than 12 weeks, please contact us and we will do our best to fit your timeline. If you have any questions or concerns through out the process please contact us. We are here to assist you! View the sample custom design calendar for a visual example of expected time frames during the custom process.
The first step of the design process is completing a Custom Design Request. In two weeks, your concepts will be illustrated by our design staff and emailed to you with base pricing information for your approval and feedback. A sample custom design is below for your reference. You will have two weeks to approve/edit the design. We will make slight changes such as color changes or minor adjustments to the design. Reference the Timeline for specific tips on reducing and delaying time frames.
Once your design illustration is approved you will be asked to complete a Purchase Agreement. This contract confirms that you understand and accept the terms for developing a custom garment with A Wish Come True. This form needs to be signed and returned within 5 business days of receipt to keep your scheduled ship date. A Sample Purchase Agreement is below for your reference. Before we create a sample garment of your design, the signed and completed Purchase Agreement must be returned to us.
Once your custom design illustration is approved and your Purchase Agreement is completed and returned, we will create a sample of your garment. We will email you a photograph of your sample garment on our custom sized mannequins for final approval. If you require the physical sample be sent to you for approval, we suggest you add 1-2 weeks to your timeline. We require the sample and Sample Approval Form be returned to us within 7 days of receipt. We will not begin production until sample is returned. A return label will be included with your sample shipment. You will be required to include final quantity and sizing details on the Sample Approval form.
Production, Delivery, Reorders and Washing Instructions
Production will take approximately 4 weeks after your sample approval form with deposit and any sample garments are returned. If all due dates are met, your order will ship on the given ship date given on your Purchase Agreement. If you require rush shipping, please inform your representative. Additional fees will apply.