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FAQs

 

What will shipping cost?

Freight will be automatically charged based on the shipping chart below. Unless you add or cancel items on your order, this freight charge will not change.

Ordered Units	Per Unit
250 units or more	$4 per unit
50 to 249 units	$5 per unit
15 to 49 units	$7 per unit
6 to 14 units	$10 per unit
1 to 5 units or under $200	$45 flat rate

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Will I pay in US or Australian dollars?

You will be charged in full for the merchandise in US dollars, less any earned volume discount at the time the order is placed. For more details on volume discounts click here. The discount does not apply to shipping fees, tax or duty.

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What costumes are eligible for discounts?

Costumes that are PAID IN FULL at the time of ordering from the Dance and Holiday catalogues are eligible for a discount depending on the amount you spend. For more details on volume discounts click here.

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How will my orders ship?

Orders will ship directly from our US factory to your studio/home in Australia/New Zealand. We typically use FedEx or UPS. The order should arrive to you approximately 7-14 days from the day it leaves our warehouse. You will receive tracking information via email the night the order leaves our warehouse.

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What about GST and duty?

Your order will automatically be charged the 10% GST at the time your order is placed. Duty will need to be paid by you directly to the shipper. (We are currently shipping via FedEx/UPS.) The shipper will contact you regarding any duty due when the order arrives at Australian customs.

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What if I am exempt from paying GST?

Please forward your Australian Business Number (ABN) and state you are registered for GST, to be eligible for GST exemption to international@awishcometrue.com. Please do this prior to ordering so your account can be exempted from GST. If your information is received after the order and GST has been charged, you will need to claim when you lodge your BAS to get your refund. For orders over $1,000 AUD you will still be charged GST at the border into Australia.

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What saves me more money, placing multiple orders under $1,000 AUD or one large order?

Completed orders will ship early when ready meaning orders could ship to you on the same day. In this instance, customs may group the value of your orders together upon entry into the country.
It's important to note that placing multiple smaller orders will result in significantly higher freight costs charged to you than if you had just placed one large order. The increased freight cost is likely to be higher than any saving you would receive by not paying the 5% import duty and clearance fees.
All GST registered studios purchasing merchandise for their business can claim back the GST that customs may charge at the border (the GST is claimed back via your BAS).

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How long will production take?

You can see the estimated delivery time frame for all individual styles on the website. Orders that are 100% 'in-stock' items will ship within 7 days. Orders that require some/all pieces to be sewn, will require up to 8 weeks if ordered between July-October. Please note we do not split ship orders so if one piece on your order has a later ship date, the entire order will ship the latest ship date in your cart. If you require special accommodation regarding ship dates please call or email the AWCT office. Please remember our ship dates will always appear as month/day/year and are the approximate date your order will leave our warehouse in the US.

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How do I get access to online pricing?

Online pricing and ordering are only available to verified studio owners. Click here to apply to become a customer.

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Can I view the new catalogs?

Yes, you can view all our current online catalogues here.

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What if I want to change my shipping address?

You can add or change a shipping address online but please email or place in comments that this is a new or a one-time ship address. We are still perfecting our shipping and want to be sure the changes to your address you made online are reflected on your order to ensure proper shipping.

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Can I create a custom design?

Unfortunately, we are not accepting custom designs at this time.

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What are the Star Club benefits for Australia and New Zealand?

Australia and New Zealand customers who spend $20,000 or more will receive these benefits:

• Locked in 20% Discount
• Personal Account Representative
• Custom Design Services
• Personalized Virtual Costume Appointments

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Do you have size charts in centimeters?

Yes, see below for our size charts in centimeters.

 

Girl Child Sizes
	2T	XXSC	XSC	SC	ISC	MC	IMC	LC	XLC	XXLC*
Girth	86 - 91	91 - 97	97 - 102	102 - 112	112 - 117	117 - 122	122 - 130	130 - 137	137 - 142	142 - 150
Bust	46 - 51	48 - 53	53 - 58	58 - 66	64 - 69	69 - 74	71 - 76	74 - 81	86 - 91	91 - 97
Waist	46 - 51	48 - 53	51 - 56	56 - 61	56 - 61	58 - 61	61 - 64	64 - 66	76 - 86	86 - 94
Hips	46 - 51	48 - 53	53 - 58	58 - 69	66 - 74	71 - 76	76 - 81	81 - 86	91 - 97	97 - 102
Inseam	33	38	41	48	56	58	64	69	69	69

*XXLC garments cannot be returned, exchanged or canceled, so order carefully.

 

Girl Adult Sizes
	SA	MA	LA	XLA	XXLA*	3XLA*	4XLA*
Girth	137 - 145	145 - 152	152 - 160	160 - 168	168 - 175	175 - 183	183 - 191
Bust	81 - 86	86 - 94	94 - 102	102 - 112	112 - 119	119 - 127	127 - 135
Waist	61 - 64	64 - 71	71 - 79	79 - 89	89 - 99	99 - 112	112 - 122
Hips	86 - 91	91 - 99	99 - 107	107 - 117	117 - 124	124 - 137	137 - 147
Inseam	74	76	79	81	81	81	81

*XXLA, 3XLA and 4XLA garments cannot be returned, exchanged or canceled, so order carefully.

 

Guy Sizes
	2T	XXSC	XSC	SC	MC	LC	SA	MA	LA	XLA	XXLA*
Girth	86 - 94	94 - 99	99 - 109	109 - 119	119 - 130	130 - 145	145 - 152	152 - 160	160 - 168	168 - 175	175 - 185
Chest	46 - 51	51 - 53	53 - 58	58 - 66	66 - 74	74 - 86	86 - 94	94 - 102	102 - 112	112 - 119	119 - 127
Waist	46 - 51	51 - 53	53 - 56	56 - 61	58 - 61	61 - 71	71 - 79	79 - 86	86 - 97	97 - 104	104 - 112
Hips	46 - 51	51 - 53	53 - 58	58 - 71	71 - 76	76 - 86	86 - 94	94 - 102	102 - 112	112 - 119	119 - 127
Inseam	33	38	46	53	64	74	81	86	89	91	91

*XXLA garments cannot be returned, exchanged or canceled, so order carefully.

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What do I do if I have more questions or concerns?

You can contact us directly at international@awishcometrue.com or call + 1 800 755 2248 (we are located in Bristol, PA, US and are open 8am-4pm EST Monday-Thursday; 8am -12pm EST Friday) with any questions or concerns.